Partner Support Specialist
Bonifacio Global City, Taguig City,
Philippines
Join ISSI Corp as a key player in building lasting partnerships.
As a Partner Support Specialist, you will handle day-to-day inquiries from partners, troubleshoot issues, and ensure smooth operational processes while maintaining high service standards. This position plays a crucial role in partner satisfaction and retention as we expand our partner ecosystem
Qualifications
- Graduate of any related courses
- Fluency in written and spoken English
- Excellent interpersonal and communication skills
Responsibilities
- Serve as the first line of support for partner inquiries via email, partner portal, and other communication channels, responding to questions within established SLA timeframes
- Assist partners with navigating the Partner Portal, accessing resources, and resolving technical issues
- Support partner billing and commission payment processes, working with finance to ensure accurate and timely payments
- Maintain accurate partner records in CRM systems and partner management platforms
- Create and update partner documentation, FAQs, and knowledge base articles
- Triage escalations and route complex issues to appropriate internal teams (Channel Partner Managers, technical support, etc.)
- Generate regular reports on partner support metrics, identifying trends and improvement opportunities
- Support the onboarding process for new partners by providing resource access and system setup
- Participate in partner enablement activities including webinars and training sessions as needed
Perks & Benefits
We believe in recognizing and rewarding your hard work.
Here's a glimpse of what you can expect when you join our team:
Paid Time Off
Maintain a healthy work-life balance
with generous paid time off.
Team Building & Recreation
Connect with colleagues through sports activities, team-building events, and regular social gatherings.
Complimentary Meals & Snacks
Stay energized and focused with free meals, snacks, and drinks throughout your workday.
Competitive Compensation
We offer an attractive salary package
commensurate with your skills and experience.
14th Month Pay
As a token of our appreciation, enjoy a
14th-month bonus upon regularization.
Comprehensive Health Insurance
Your well-being is our priority. We provide HMO to ensure you have access to quality healthcare.