Associate Customer Support
Bonifacio Global City, Taguig City,
Philippines
Join ISSI Corp as a customer care champion.
Responsible for providing excellent customer service, insurance and service support. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Responsibilities
- Handling inbound calls from policy members, provider and producers with the utmost care, requiring professional telephone etiquette and excellent listening and problem-solving skills.
- Ensure that all inquiries are resolved utilizing the designated systems and processes presented during the initial training period. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Ensure that KPI’s agreed on service levels (SLAs) are met without sacrificing the quality of service provided.
- Ensure that schedule adherence (shift schedule and off the phone schedules) is followed and escalate any issues to immediate supervisor pertaining to phone activities.
- Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties (i.e. Confidentiality, Anti-Fraud, etc.). Remain compliant with the relevant business, regulatory and legislative requirements (i.e. HIPAA).
- Responsible for meeting the agreed actions when enrolled to Performance Development Plan, when applicable
- Attend training sessions and develop capabilities as required by the management
- Observe Company Policies and Procedures
- Abide by the company policies, rules and procedures
-
Perform other duties as assigned by management
Must Have
- At least 2nd year college level (preferred but not required)
- With a minimum of 2 years BPO/ Customer Service experience (preferred but not required)
- Background in insurance / financial account is an advantage
- With strong customer service skills
- Excellent written and verbal communication skills
Nice to Have
- Background in insurance / financial account is an advantage
- Willing to work in shifting schedules / night shift
Perks & Benefits
We believe in recognizing and rewarding your hard work.
Here's a glimpse of what you can expect when you join our team:
Paid Time Off
Maintain a healthy work-life balance
with generous paid time off.
Team Building & Recreation
Connect with colleagues through sports activities, team-building events, and regular social gatherings.
Complimentary Meals & Snacks
Stay energized and focused with free meals, snacks, and drinks throughout your workday.
Competitive Compensation
We offer an attractive salary package
commensurate with your skills and experience.
14th Month Pay
As a token of our appreciation, enjoy a
14th-month bonus upon regularization.
Comprehensive Health Insurance
Your well-being is our priority. We provide HMO to ensure you have access to quality healthcare.